Question 1

How do I reset my transaction PIN?

Accepted Answer

Go to Settings → Security → Change PIN. You'll need your password and email verification.

Question 2

What are the loan interest rates?

Accepted Answer

Rates start from 5.9% APR depending on product and credit profile. Use our loan calculator for estimates.

Question 3

How long do crypto deposits take?

Accepted Answer

BTC typically needs 3 confirmations; ETH/USDT need 12; SOL needs 32. Times vary by network congestion.

Question 4

Can I freeze my virtual card?

Accepted Answer

Yes. Open Virtual Cards, select your card, and tap Freeze. Unfreeze instantly when needed.

Question 5

Is my money insured?

Accepted Answer

Deposits are held with partner institutions and protected up to applicable statutory limits in each jurisdiction.

FAQ